UNIT 9: THE POST OFFICE
Task 1. Theo cặp, thảo luận các khả năng có thể khiến bạn hài lòng hoặc không hài lòng về các dịch vụ tại bưu điện Thanh Ba. Dựa vào các dịch vụ mà bưu điện đỏ có, em có thể đưa thêm các ý kiến hài lòng hoặc không hài lòng bên cạnh các gợi ý đã cho trong sách.
Task 2. Viết thư cho ông giám đốc bưu điện Thanh Ba trong đó thể hiện sự hài lòng hoặc không hài lòng của em đối với các dịch vụ tại bưu điện.
ĐÁP ÁN GỢI Ý
I have been using the services provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office’s services.
Like many other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. Firstly, I am impressed bv your spacious place for transaction. The seats in the lobby are pretty and always clean. The nine telephone boxes are always available so customers do not have to wait to make their calls. More interestingly, I appreciate your idea of offering envelopes free of charge. The cost of an envelope might be small but your care for customers is surely not. I also have my belief in the quality of your services. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and I sometimes feel insecure leaving my motorcycle there. Moreover, it would be much better if the post office is open until 11 p.m. so that customers can have more access to your services. The last point I would like to comment on is the attitude of some of your staff, who perhaps due to their stressing work, sometimes seem a bit cold and not very helpful.
I know that making everyone satisfied is hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be made a better place.
DO AN DUC
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